Privacy Policy — ChikanCraft

Welcome to ChikanCraft ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

Information You Provide

Account Information: Name, email address, phone number, and password when you register.
Order Information: Shipping address, billing details, and payment method selection when you place an order.
Contact Information: Name, email, and message content when you contact us via our contact form.

Automatically Collected Information

Browser type and version, operating system, pages visited, time and date of visit, and referring URL.
Session data (stored temporarily in your browser via cookies).

2. How We Use Your Information

To process and fulfill your orders.
To communicate with you about your order status.
To respond to your inquiries and customer support requests.
To improve our website, products, and services.
To send you promotional communications (only with your consent).
To comply with legal obligations.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Shipping Partners: To deliver your orders (name, address, phone only).
Payment Processors: To process payments securely (when online payment is enabled).
Legal Authorities: When required by law or to protect our rights.

4. Cookies

We use session cookies to maintain your shopping cart and login state. These cookies are temporary and are deleted when you close your browser. We do not use tracking or advertising cookies.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Passwords are hashed using industry-standard algorithms and are never stored in plain text.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and personal data by contacting us at hello@chikancraft.in.

7. Your Rights

Right to access the personal data we hold about you.
Right to correct inaccurate personal data.
Right to request deletion of your personal data.
Right to withdraw consent for marketing communications at any time.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@chikancraft.in
Address: Aminabad Market, Lucknow, Uttar Pradesh — 226018, India